This service is available as an option in addition to the option of making a paper appeal application (i.e. there is no obligation on appellants to use the online service and the paper application process can still be used instead).      

 The new service –

Ø  dispenses with the need for printed forms and postage;

Ø  can be accessed from PCs, mobile phones or tablets;

Ø  is available 24 hours a day, 7 days a week;

Ø  allows for the appeal to be submitted instantly to HMCTS, registered on their case management system by the next working day and transmitted electronically the same day to the Department for Work and Pensions (in theory, quicker than the paper application process).

The new service can be accessed by clicking on the following link https://www.gov.uk/appeal-benefit-decision/submit-appeal.

To submit an appeal click on the above link, scroll down to the Section headed ‘Submit Your Appeal’ and click on the green ‘Start Now’ button to begin the process.

The details of any representative can be submitted with the representative receiving a confirmation email from HMCTS that the appeal has been lodged (as should the appellant).

For any questions or problems using the online service please contact:-

Lesley Stirton
Support & Development Officer (Welfare Rights)
Money Matters Advice Service, Social Work Resources
South Lanarkshire Council Brandon Gate, 1 Leechlee Road
Hamilton, ML2 0XB or tel: 01698 455556